Shop Policies

Returns

Our goal is to make sure you love the gear you purchase from One Three Guitar. But sometimes it doesn’t work out like that! To that end, we have a simple return policy which is designed to make things easy on you.

It all starts before you purchase the item. If you have questions about it, need measurements, or just want to talk through the features and specs before you make a decision, give us a call!

In Store

  • New items may be returned within 7 days of purchase for a full refund.
  • The item must be in new condition and include the original packaging if any was included with the purchase.
  • Used items may be returned within 3 days of purchase date for a full refund.
  • Items marked “As Is” are not eligible for return or refund.

Online

Call us before you return any items to us!

  • New items purchased online may be returned within 7 days of delivery date for a full refund, minus any additional shipping insurance.  The item must be in new condition and include the original packaging if any was included with the purchase.
  • Used items may be returned within 3 days of delivery date for a full refund.
  • Items marked “As Is” are not eligible for return or refund.
  • We do not cover return shipping costs.

Shipping

Guitars are typically shipped using the Stewmac’s Shipping System – be sure to carefully remove the instrument from the packaging – you can use the same materials for a return trip if necessary.

Prices of all items for sale on our website include shipping insurance (provided by Shipsurance), which is $0.75 per $100.00 of value.

We always require an adult signature for all deliveries. If you wish to decline this service, please give us a call before you order.